Terms of service

Welcome to pantastic.in.

This website is operated by Digital Matrix Innovations under the brand name Pantastic. Throughout the site, the terms “we”, “us” and “our” refer to Pantastic / Digital Matrix Innovations.

Pantastic offers this website, including all information, tools, features, products and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website, browsing our store, creating an account, placing an order, or purchasing from us, you agree to be bound by these Terms of Service, including any additional terms, conditions and policies referenced herein and/or available by hyperlink.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you should not access the website or use our services.

Our store is hosted on Shopify, which provides us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or territory of residence, or that you are the age of majority and have given us consent to allow any of your minor dependents to use this site.

To access or use certain features of our website, including placing orders or creating an account, you may be required to provide certain information such as your name, email address, phone number, billing address, shipping address and payment information.

You agree that all information provided by you is accurate, complete and current. You are responsible for maintaining the confidentiality of your account details and password, and for all activities that occur under your account.

You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any applicable laws while using the website.

SECTION 2 - OUR PRODUCTS

Pantastic currently offers men’s linen-cotton blend pants and related apparel or accessories.

We make every effort to display our products as accurately as possible, including product descriptions, colors, pricing, sizing and availability. However, we cannot guarantee that your device’s display of any color or product detail will be completely accurate.

Product colors, fabric texture, fit and appearance may slightly vary due to screen settings, lighting, photography, fabric batches or manufacturing variations.

All product descriptions, pricing and availability are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

We may limit the sale of our products to any person, geographic region or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order on pantastic.in, you are making an offer to purchase the selected product(s).

We reserve the right to accept, reject, cancel or limit any order at our sole discretion. Your order is considered accepted only after we confirm it through order confirmation, payment confirmation or dispatch confirmation.

We reserve the right to refuse or cancel any order if:

- The product is unavailable or out of stock
- Payment has not been successfully received
- Billing or shipping information is incomplete or incorrect
- Fraudulent or suspicious activity is detected
- There is an error in product pricing, description or availability
- The order violates these Terms of Service or any applicable law

If we cancel an order after payment has been received, we will initiate a refund as per our Cancellation & Refund Policy.

Please review your order carefully before placing it. Once an order has been processed or shipped, cancellation may not be possible.

Your purchases are subject to our Cancellation & Refund Policy, available at:

/policies/refund-policy

You agree that products purchased from Pantastic are for personal use and not for commercial resale, unless expressly approved by us in writing.

SECTION 4 - PRICES AND BILLING

All prices listed on pantastic.in are in Indian Rupees unless otherwise stated.

Prices, discounts, offers and promotions are subject to change without prior notice. The price charged for a product will be the price shown at the time of placing the order, subject to any corrections in case of errors.

Prices may or may not include applicable taxes, shipping charges or handling charges, depending on the product and checkout details. Any additional charges will be displayed at checkout before payment.

You agree to provide current, complete and accurate billing, shipping and payment information for all purchases made on our website.

We reserve the right to correct any pricing errors, inaccuracies or omissions, and to cancel any affected orders if required.

SECTION 5 - PAYMENT

Pantastic may accept payments through available payment methods displayed at checkout, including payment gateways, cards, UPI, wallets, net banking, cash on delivery if enabled, or other payment options.

All online payments are processed through third-party payment gateways. We do not store your complete card, UPI or bank account details on our website.

By making a payment, you confirm that you are authorized to use the selected payment method.

We are not responsible for payment failures, bank delays, payment gateway errors or transaction issues caused by third-party service providers, banks or network issues.

SECTION 6 - SHIPPING AND DELIVERY

Orders are shipped according to our Shipping Policy, available on our website.

Delivery timelines shown on the website or communicated by us are estimates only and may vary based on your location, courier availability, public holidays, weather conditions or other circumstances beyond our control.

We are not liable for delays caused by courier partners, incorrect addresses, customer unavailability, logistics disruptions or force majeure events.

Once your order is shipped, tracking details may be shared with you through email, SMS or WhatsApp, depending on the contact information provided by you.

For more details, please refer to our Shipping Policy:

/policies/shipping-policy

SECTION 7 - CANCELLATION, RETURNS AND REFUNDS

Order cancellations, returns, exchanges and refunds are subject to our Cancellation & Refund Policy.

Products may be eligible for return or exchange only if they meet the conditions mentioned in our policy, including being unused, unworn, unwashed, undamaged and returned with original tags, packaging and invoice.

Pantastic reserves the right to reject returns or exchanges that do not meet our policy requirements.

Refunds, if approved, will be processed to the original payment method or another approved method as per our policy.

For more details, please refer to our Cancellation & Refund Policy:

/policies/refund-policy

SECTION 8 - INTELLECTUAL PROPERTY

All content on pantastic.in, including but not limited to brand names, logos, trademarks, product names, images, text, graphics, icons, illustrations, videos, designs, layouts, website content and other material, is owned by or licensed to Digital Matrix Innovations / Pantastic.

You may access and use the website for personal, non-commercial purposes only.

You must not copy, reproduce, distribute, modify, publish, display, sell, license, create derivative works from, or exploit any part of the website, brand assets or content without our prior written permission.

Pantastic’s name, logo, product names, designs and slogans are trademarks or brand assets of Digital Matrix Innovations / Pantastic. Unauthorized use is strictly prohibited.

SECTION 9 - THIRD-PARTY TOOLS AND SERVICES

Our website may provide access to tools, apps, plugins, payment gateways, shipping partners or other third-party services.

We do not control and are not responsible for third-party tools or services. These are provided “as is” and “as available” without any warranties from our side.

Your use of third-party services is subject to the terms and policies of those third parties.

SECTION 10 - THIRD-PARTY LINKS

Our website may contain links to third-party websites or services that are not owned or controlled by us.

We are not responsible for examining or evaluating the content, accuracy, policies, practices or services of third-party websites.

If you access third-party links, you do so at your own risk. Please review the third-party’s policies before engaging in any transaction.

SECTION 11 - RELATIONSHIP WITH SHOPIFY

pantastic.in is powered by Shopify, which enables us to provide our online store and e-commerce services.

However, any sale or purchase made through our website is made directly with Pantastic / Digital Matrix Innovations.

By using our website, you acknowledge that Shopify is not responsible for any aspect of sales between you and Pantastic, including any injury, loss, damage, refund, return, product issue or dispute arising from your purchase.

SECTION 12 - PRIVACY POLICY

Your submission of personal information through the website is governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect your personal information.

You can view our Privacy Policy at:

/policies/privacy-policy

Because our website is hosted on Shopify and may use third-party service providers, certain personal information may also be processed by Shopify and other partners for the purpose of providing website, checkout, payment, shipping, analytics and marketing services.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

SECTION 13 - USER FEEDBACK, REVIEWS AND COMMENTS

If you submit feedback, reviews, comments, suggestions, ideas, images, testimonials or other content to us, you grant us the right to use, reproduce, modify, publish, display and distribute such content for business, marketing, service improvement and promotional purposes.

You agree that your feedback or submitted content will not violate the rights of any third party, including copyright, trademark, privacy or personal rights.

You must not submit unlawful, abusive, defamatory, obscene, misleading or harmful content.

We reserve the right, but are not obligated, to monitor, edit or remove any content that we determine to be inappropriate, unlawful, offensive or in violation of these Terms.

SECTION 14 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, there may be information on our website that contains typographical errors, inaccuracies or omissions related to product descriptions, pricing, offers, promotions, shipping charges, delivery timelines or availability.

We reserve the right to correct any errors, inaccuracies or omissions and to update information or cancel orders if any information is inaccurate, without prior notice, including after you have submitted your order.

SECTION 15 - PROHIBITED USES

You may use our website and services only for lawful purposes.

You are prohibited from using the website or its content:

- For any unlawful, fraudulent or malicious purpose
- To violate any applicable law or regulation
- To infringe upon our intellectual property rights or the rights of others
- To harass, abuse, insult, harm, defame, intimidate or discriminate against any person
- To submit false or misleading information
- To upload or transmit viruses, malware or harmful code
- To collect or track personal information of others
- To spam, phish, pharm, pretext, crawl, scrape or engage in similar activities
- To interfere with or bypass the security features of the website
- To reproduce, duplicate, copy, sell, resell or exploit any portion of the website without permission
- To use automated tools, bots, crawlers, scrapers or AI agents to access the website without authorization

We reserve the right to suspend or terminate your access to our website or services if you violate these prohibited uses.

SECTION 16 - TERMINATION

We may terminate or suspend your access to the website or services at any time, without prior notice, if we believe that you have violated these Terms of Service or any applicable law.

You will remain liable for all amounts due up to and including the date of termination.

The sections relating to intellectual property, liability, indemnification, governing law, privacy, payment obligations and any provisions that by their nature should survive termination will continue to apply.

SECTION 17 - DISCLAIMER OF WARRANTIES

Our website, services and products are provided on an “as is” and “as available” basis, except as expressly stated by us.

We do not guarantee that the website will be uninterrupted, timely, secure, error-free or free from viruses or other harmful components.

We do not warrant that the quality, appearance, fit, comfort, durability or performance of any product purchased will meet your individual expectations, except as expressly stated in our product descriptions or policies.

Some jurisdictions may not allow certain warranty disclaimers, so parts of this section may not apply to you.

SECTION 18 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Pantastic / Digital Matrix Innovations, its owners, partners, directors, officers, employees, affiliates, agents, contractors, service providers or licensors shall not be liable for any direct, indirect, incidental, punitive, special or consequential damages arising from your use of the website, services or products.

This includes, without limitation, loss of profits, revenue, data, savings, business opportunity or any similar damages, whether based in contract, tort, negligence, strict liability or otherwise.

Our liability, if any, shall be limited to the amount paid by you for the product giving rise to the claim, subject to applicable law.

SECTION 19 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Pantastic / Digital Matrix Innovations, Shopify, and our affiliates, partners, owners, officers, directors, employees, agents, contractors, licensors and service providers from any claim, demand, loss, liability, damage or expense, including reasonable legal fees, arising out of:

- Your breach of these Terms of Service
- Your violation of any law
- Your misuse of the website or services
- Your violation of the rights of any third party
- Any inaccurate or misleading information provided by you

SECTION 20 - SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, void or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms, and such determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 21 - WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies posted on our website, constitute the entire agreement between you and Pantastic / Digital Matrix Innovations regarding your use of the website and services.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 22 - ASSIGNMENT

You may not assign, transfer or delegate any of your rights or obligations under these Terms without our prior written consent.

We may assign, transfer or delegate these Terms and our rights and obligations without prior notice or consent, subject to applicable law.

SECTION 23 - GOVERNING LAW AND JURISDICTION

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or in connection with these Terms, the website, the services, or purchases made through pantastic.in shall be subject to the jurisdiction of the courts located in New Delhi, India.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.

It is your responsibility to check this page periodically for changes.

Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

Email: support@pantastic.in

Our contact information is posted below:

Company Name: Digital Matrix Innovations
Brand Name: Pantastic
Website: www.pantastic.in
Email: support@pantastic.in
Phone / WhatsApp: +91-7838337660
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
Business Address: J-152/A, F/F, Rajouri Garden, New Delhi - 110027
GST Number: 07DZRPM8282H1ZK

Last updated: 01/05/2026